Last Updated: September 3, 2025

Introduction

Welcome to mustardprojectors.co.ke (the “Website”), an e-commerce platform operated by [Your Company Name, if applicable] (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you use our Website. By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Identification Information: When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect information such as your name, email address, phone number (e.g., 0706602065), shipping address, and billing address.
  • Payment Information: We do not store your full payment card details. All payment transactions are processed through secure third-party payment gateways (e.g., M-Pesa, PayPal, etc.) that are PCI-DSS compliant. We may receive limited information such as a transaction ID and a confirmation of your payment.
  • Device and Usage Information: We automatically collect certain information when you visit our Website, including your IP address, browser type, operating system, pages viewed, time spent on the site, and referral URLs. This information helps us analyze website traffic and improve our services.
  • Marketing and Communication Preferences: We may collect your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process and Fulfill Orders: To process your purchases, confirm your orders, arrange for shipping, and provide customer service related to your transaction.
  • To Improve Our Website: To analyze how customers use our Website and to make improvements to its functionality, user experience, and product offerings.
  • For Marketing and Advertising: To send you promotional emails, newsletters, or offers about our products and services. We will only do this if you have given us your explicit consent.
  • To Personalize Your Experience: To provide you with tailored content and product recommendations based on your browsing and purchase history.
  • For Customer Support: To respond to your inquiries, complaints, and support requests.
  • To Ensure Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
  • For Compliance: To comply with legal obligations, including tax, accounting, and anti-fraud regulations.

3. Sharing and Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties under the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, shipping and logistics, marketing, and data analytics. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website of any such change.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order or subpoena, or to protect our rights, property, and safety, or the rights, property, and safety of others.

4. Google Merchant Center and Google Ads Compliance

As a user of Google Merchant Center and Google Ads, we adhere to their policies regarding user data and privacy.

  • Data Collection for Advertising: We use Google services to run advertising campaigns. This means we may use data from your visits to our Website to show you relevant product ads on other websites. This process involves the use of cookies and similar tracking technologies.
  • Remarketing: We use Google Ads Remarketing to advertise our products across the Internet. Google’s Remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
  • Information Sharing with Google: We share certain data, such as product details and sales information, with Google Merchant Center for the purpose of listing and promoting our products in Google’s shopping results. This data is handled in accordance with Google’s policies.

5. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email.
  • Deletion: You may request the deletion of your personal data. Please note that we may need to retain certain information for legal or business purposes.
  • Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use SSL (Secure Socket Layer) encryption for data transmission and protect your data using firewalls and access controls. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this policy will be revised accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: 0706602065